1. The Glidell Engineering Quality Commitment & Warranty
Glidell™ designs and fabricates kinetic access hardware, forged bronze gears, and solar infrastructure to the highest European industrial standards. We warrant that all hardware supplied is engineered to be free from defects in materials, machining tolerances, and electromechanical craftsmanship under normal operating conditions.
2. Hardware Component Warranty Matrix
| Product Category | Covered Components | Warranty Duration | Service Protocol |
|---|---|---|---|
| Swing Gate Linear Actuators (24V DC / 230V AC) | Forged bronze gear reduction, brushless motor, encoder, mechanical piston, and aluminum chassis | 3 Years Comprehensive | Advance component replacement / 48h dispatch |
| Heavy-Duty Sliding Gate Motors (Up to 2000kg) | Oil-bath / bronze transmission, AC/DC motor, limit switches, and control motherboards | 3 Years Comprehensive | Advance component replacement / 48h dispatch |
| Commercial Automatic Boom Barriers | Continuous duty torque motor, balancing springs, optical encoder, and cabinet enclosure | 3 Years / 2M Cycles | Immediate replacement logic modules |
| Solar Street Lights & Bollards | Grade-A LiFePO4 battery cells, MPPT solar charge controllers, and monomorphic solar panels | 5 Years Battery & Solar | Factory cell diagnostics & modular replacement |
| AI Surveillance & ANPR Cameras | Neural processing unit, optical sensor, IP67 enclosure, and motorized varifocal lens | 2 Years Standard | Firmware restore & hardware swap |
3. 48-Hour Spare Parts Dispatch SLA
System downtime at a private residence or commercial enterprise is unacceptable. Glidell maintains dedicated central spare parts reserves at our engineering facilities:
- Dedicated Stock Availability: Replacement control motherboards, radio receiver modules, optical photocells, release keys, and remote transmitters are stocked continuously.
- Dispatch Protocol: When a diagnostic RMA ticket is logged before 2:00 PM, replacement assemblies are packed and dispatched via priority courier within 24 to 48 hours.
- Advance Replacement Option: To eliminate project delays, Glidell issues advance replacement components prior to receiving the returned diagnostic unit.
Simple 3-Step RMA Claim Procedure
Submitting a warranty claim requires no bureaucratic paperwork:
- Step 1 (Photo / Video Diagnostic): Send a 15-second WhatsApp video of the equipment and nameplate serial number to +91 70341 21416 or email hello@glidell.com.
- Step 2 (Technical Tele-Assessment): Our factory diagnostic engineer contacts you within 2 hours to confirm electrical measurements and error codes.
- Step 3 (Replacement Dispatch): The required genuine replacement assembly is dispatched within 24–48 hours directly to your site or authorized installer.
4. Warranty Exclusions & Limitations
This warranty does not cover damages caused by:
- Direct lightning strikes or severe high-voltage utility grid surges where adequate surge protection devices (SPD) were omitted during installation.
- Physical impact from vehicular collision, structural gate pillar collapse, or improper gate geometry exceeding rated motor load capacity.
- Submersion under water exceeding the hardware's rated ingress protection (e.g., non-submersible motors subjected to prolonged flooding).
- Unauthorized internal modification or rewiring by unauthorized third-party technicians without factory engineering approval.
5. Factory Warranty & Spares Service Desk
To register your newly commissioned hardware, check warranty status, or request emergency spares dispatch, contact our central support engineers:
- Service & Warranty Division: Glidell Factory Engineering Services
- Direct WhatsApp / Phone: +91 70341 21416
- Email: hello@glidell.com
- Operating Hours: Monday – Saturday, 08:30 AM to 07:00 PM IST (Emergency WhatsApp active 24/7)