1. Overview & Commitment to Confidentiality
This Privacy Policy outlines how Glidell™ ("we", "our", or "us") collects, secures, manages, and utilizes information gathered through our digital web portals, engineering calculators, CAD download desks, WhatsApp inquiry channels, and direct enterprise communications.
As a provider of high-security perimeter automation, commercial solar infrastructure, and enterprise building management systems, data integrity and intellectual property protection are core engineering principles.
2. Categories of Information We Process
A. Technical & Project Specification Data
When architects, MEP consultants, or property owners request technical quotations or CAD blocks, we collect:
- Structural Parameters: Gate span dimensions, weight estimations, structural duty cycle, and power supply availability.
- Architectural Blueprints: 2D DWG drawings, site layout schematics, and structural elevations provided for automation feasibility assessments.
- Solar Diagnostic Metrics: Transformer ratings, rooftop irradiance data, and tariff structures provided for solar power audits.
B. Professional Identification & Contact Records
To deliver technical responses, quotation cut-sheets, and dispatch factory field engineers, we process:
- Full Name, Corporate Designation, and Engineering Firm / Architectural Studio name.
- Corporate Email Address (e.g.,
engineer@firm.com) and WhatsApp / Mobile Contact Number. - Project Installation Site Location (District, State, PIN Code) for field engineering coordination.
Non-Disclosure of Engineering Blueprints
All architectural drawings, gate fabrication profiles, and BIM models submitted to Glidell are treated as strictly confidential proprietary intellectual property. We never distribute, publish, or share client site blueprints with third-party vendors without explicit written consent.
3. Information Security & Infrastructure Compliance
Glidell adheres to multi-layered cyber-physical security measures designed to safeguard technical documentation and client records:
- In-Transit Encryption: All browser communications and API endpoints mandate Transport Layer Security (TLS 1.3) with 256-bit elliptic-curve cryptography.
- Encrypted CAD Repositories: Technical downloads and engineering schematics are stored in access-controlled, encrypted cloud storage environments.
- Zero Data Monetization: We do not sell, rent, or trade client contact details or project scopes to advertising networks, lead generation brokers, or unauthorized third parties.
4. Cookie Policy & Analytics Framework
Our website utilizes minimal, privacy-first session cookies to ensure core website functionality:
- Essential Technical Cookies: Retain gate configurator selections (weight, span, power duty) while navigating between product specifications.
- Performance & Web Vitals: Anonymized metrics to assess page latency, mobile responsiveness, and Core Web Vitals to optimize visitor experience.
- Zero Cross-Site Tracking: We do not deploy invasive third-party cross-site profiling trackers or fingerprinting scripts.
5. Data Retention Protocols
Project specification records and warranty registration details are retained for the duration of the operational life of the installed hardware (minimum 7 years) to support dedicated spare parts availability and serial number traceability under our OEM Warranty SLA. Visitors may request data deletion at any time.
6. International & Regional Compliance
Glidell operates in strict compliance with the Digital Personal Data Protection (DPDP) Act and aligns with the principles of the European Union General Data Protection Regulation (GDPR) regarding transparency, data minimization, right of access, and right to erasure.
7. Contact the Data Protection Officer (DPO)
For inquiries regarding data protection, blueprint confidentiality, or exercising your privacy rights, contact our central engineering compliance desk:
- Compliance Desk: Glidell Corporate Governance Division
- Email: hello@glidell.com
- Direct Telephone / WhatsApp: +91 70341 21416
- Physical Address: Glidell Engineering Central Hub, Kochi, Kerala 682001, India